Billing and Insurance Information

Each insurance plan is different but many insurance companies cover the cost of the Know Error test. In most circumstances, Strand Diagnostics will bill your insurance company directly. Once your insurance company is billed, you will receive an EOB (Explanation Of Benefits) from your insurance carrier. Please note the EOB is NOT a bill. Additional information on billing and insurance coverage might be available from your physician’s office. If you have any billing related questions, please contact our financial services representatives at: 1-888-924-6779, option 1. We are here to serve and support you throughout the entire process.

Submitting a payment:

By Mail

Please submit payment by check (do not send cash) payable to Strand Diagnostics, LLC and send to:

Strand Diagnostics, LLC
Attn: Patient Financial Services
5770 Decatur Blvd, Suite A
Indianapolis, IN 46241


By Phone

Payments may be made by credit card by calling Patient Financial Services at:
1-888-9BIOPSY (924-6779), Option 1.

Hours of operation are 8:00a.m. – 5:00p.m. ET, Monday-Friday.